How can I order a
You can request a catalog
through the Order a Catalog link located on the navigation bar to the left or
you can email us at firstname.lastname@example.org.
How do I place an order for an entire team?
You call to speak with a customer service representative or you can download a team order form by clicking on Team Order Form (File will download when clicked). Fill it out, save it and then email it to email@example.com.
How long will it take
to ship my order?
If your order does not
require printing we will make every effort to ship your order within 24 hours
of receipt. We will notify you via email if there is a back order that will
delay the shipment. Orders placed over the weekend will be shipped on Monday.
League orders with printing will take 2-4 weeks to complete.
Can Protime Sports
print my order?
Protime Sports is
proud to offer a wide variety of quality printing services. Complete printing
information and pricing is outlined in the Ordering & Printing link on the
navigation bar to the left.
How will my order be
packed when it is shipped to me?
Orders that are not
numbered will be packed in bulk by style, color and size. Numbered league
orders will be poly bagged and labeled by team set. Team sets can be
individually boxed for an additional $2.00 per team set.
What shipping method
do you use?
utilize UPS for both ground and air shipments. UPS-Ground is 1-6 business days
transit time, depending on your location.
in Transit for Standard UPS-Ground Shipping:
1 to 3 business days
3 to 4 business days
3 to 4 business days
5 to 6 business days
Are freight charges
included in the prices?
All prices are F.O.B.
Seattle, Washington. Freight charges are based on shipping destination, total weight
and shipping method. A freight estimate can be provided by a Customer Service
Representative (Call 1-800-575-1603); the actual freight will be billed
at the time the order is shipped.
Samples are available
and will be billed at the individual item price. Samples in good condition may
be returned using a valid return authorization number and will be assessed a 10%
What happens if I
refuse a shipment?
If the order is
printed the order will be returned to the customer and the account will be
responsible for all outstanding charges including return freight. Unprinted
merchandise will be returned to stock and the account will be charged for all
freight and a 10% restocking fee. All future orders must be prepaid.
What is your return
To confirm your order
is complete, inspect all merchandise upon receipt. All claims and exchanges
must be made within 10 days of receipt of order. Returned merchandise will not
be accepted without prior authorization. A Return Authorization Number will be
issued and must appear on all return address labels. Merchandise must be
returned prepaid, COD will not be accepted. Custom made, used, soiled, damaged
or printed merchandise cannot be returned. Defective merchandise must be
returned according to the return policy for evaluation. To request a
Return Authorization Number (RA#) email firstname.lastname@example.org
or call 1-800-575-1603.
What is Wickguard?
technology is designed to pull moisture away from the body and create a vapor
barrier that cools and provides additional comfort to athletes during rigorous
sports activities. Wickguard’s moisture management properties wick perspiration
away from the skin to the fabric’s surface where it can quickly
evaporate. You stay dryer, cooler and ready to play.
What are the washing
instructions for my uniform?
Gentle cycle, machine
wash, cold with like colors. Do not bleach. Tumble dry on low or line dry. Do
What size uniforms
should I order for my team or league?
We have provided a
size chart, sizing instructions and product specifications on each individual
product page for each style.
your uniforms have a warranty?
merchandise is carefully inspected for defects before the product is shipped,
Protime Sports will fully guarantee against all material and manufacturing
defects. Defective merchandise will be immediately replaced at our expense.
If I have additional questions how do I reach Protime Sports?
If you have
additional questions you can reach us at email@example.com
or at 1-800-575-1603. Customer Service Representatives are available to
assist you Monday thru Friday, 8:00am – 4:30pm Pacific Standard Time.